Terms & Conditions

Always Reiding

Terms & Conditions of Service

Effective Date: January 1, 2026

These Terms & Conditions (“Terms”) govern the provision of services by Always Reiding (“Company,” “we,” “us,” or “our”) to any individual or entity (“Client,” “you,” or “your”) who engages our services. By booking, purchasing, or otherwise engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

Always Reiding provides virtual and administrative assistant services, along with book and author services (including editing and manuscript support). The specific scope, deliverables, and timeline for each engagement will be outlined in a separate proposal, invoice, contract, or service agreement (“Service Agreement”), which is incorporated into these Terms by reference. In the event of a conflict between these Terms and a Service Agreement, the Service Agreement controls.

2. Fees, Payment & Invoicing

  • Fees for services are set out in the applicable proposal, invoice, or Service Agreement.
  • Payment is due within 7 days of the invoice date unless otherwise agreed in writing. For different payment terms, please reach out to us before signing your Service Agreement.
  • We accept payment via credit/debit card and Stripe.
  • Late payments may be subject to a late fee of 2% per month or suspension of services until payment is received.
  • Prices are subject to change; any changes will not affect engagements already confirmed in writing.
  • Rush Requests: Standard project turnaround times will be outlined in your Service Agreement. Any request for work required in less than 48 hours, or outside of our posted business hours (Monday–Friday, 9am–5pm PT) or agreed-upon deadlines, may be accepted at our sole discretion and will be subject to a Rush Fee equal to $50/hour over the standard rate.
  • Discovery rate promotions subject to change at any time.

3. Cancellations, Rescheduling & Refunds

We understand that plans change. The following policy applies unless a specific Service Agreement states otherwise:

  • Cancellations made at least 48 hours before a scheduled service may be rescheduled or refunded minus a 10% processing fee.
  • Cancellations made with less notice may be subject to a cancellation fee of 25% of the service fee, subject to Always Reiding’s approval.
  • No-shows will be charged the full service fee.
  • Work already completed, delivered, or in progress at the time of cancellation is non-refundable.
  • All refund requests should be submitted in writing to nicole@alwaysreiding.com.

4. Client Responsibilities

To allow us to perform services effectively and on schedule, Client agrees to:

  • Provide timely, accurate, and complete information, materials, and access needed to perform the services.
  • Respond to requests for feedback, approvals, or clarification within a reasonable time (typically 2 business days).
  • Use the services and any deliverables in compliance with applicable laws.
  • Credential Security: Client agrees to provide system access via a secure password manager (e.g., 1Password, LastPass) rather than sharing raw passwords in plain text. Client is responsible for revoking access immediately upon termination of services.
  • Platform Policies: When managing third-party accounts on behalf of the Client, Always Reiding will act according to the Client’s instructions. Always Reiding is not responsible for platform outages, algorithm changes, account suspensions, or compliance violations dictated by third-party terms of service (such as Amazon KDP or social media platform guidelines).
  • Content Indemnification: Client warrants that all manuscripts, text, images, and data provided to Always Reiding are original works owned by the Client or properly licensed. Always Reiding does not verify copyright ownership and shall be held entirely harmless against any claims of plagiarism, copyright infringement, or defamation regarding the Client’s published or unpublished materials.
  • Final Client Sign-Off: Client is required to thoroughly review and sign off on all final deliverables (e.g., formatted print book files, scheduled newsletters, uploaded website content) before publication or deployment. Always Reiding is not liable for errors, typos, formatting glitches, or distribution mistakes discovered after the Client has given final written approval or after the asset has been published.

Delays caused by Client’s failure to provide timely materials or feedback may extend project timelines and are not the responsibility of Always Reiding.

5. Revisions & Scope Changes

Each engagement includes up to two rounds of revisions as described in the applicable Service Agreement. Requests that fall outside the original scope of work (“Scope Changes”) may require a new quote, additional fees, and/or an extended timeline. We will notify Client before performing any out-of-scope work.

6. Intellectual Property

  • Upon full payment, Client receives ownership of, or a license to use, the final deliverables as described in the Service Agreement.
  • Always Reiding retains the right to use anonymized or non-confidential aspects of completed work for portfolio, marketing, or promotional purposes, unless Client requests otherwise in writing.
  • Distinction of Material: For the avoidance of doubt, Client retains 100% ownership of all original text, manuscripts, plots, characters, and branding assets provided to Always Reiding.
  • Company Tools: Any pre-existing templates, automated spreadsheets, standard operating procedures (SOPs), or organization systems used by Always Reiding to execute administrative tasks remain the exclusive property of Always Reiding. Client is granted a non-exclusive, non-transferable license to use these internal tools solely for the duration of the engagement.

7. Confidentiality

Both parties agree to keep confidential any non-public business, personal, or proprietary information shared during the course of the engagement, and to use such information solely for the purpose of fulfilling the services. This obligation survives termination of the engagement.

8. Communication

Primary communication will take place via email and our project management tool. We aim to respond to inquiries within 2 business days during regular business hours (Monday–Friday, 9am–5pm PT).

9. Limitation of Liability

To the fullest extent permitted by law, Always Reiding shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the services provided. Our total liability for any claim arising from the engagement shall not exceed the total fees paid by Client for the specific service giving rise to the claim.

10. Disclaimer of Warranties

Services are provided on an “as-is” and “as-available” basis. While we strive for high-quality, professional work, we make no guarantees regarding specific outcomes, results, publication, or business success arising from use of our services.

11. Termination

Either party may terminate an engagement with 14 days’ written notice. Client remains responsible for payment of all fees for work completed up to the termination date. Always Reiding reserves the right to terminate or pause services immediately in cases of non-payment, abusive conduct, or breach of these Terms.

12. Force Majeure

Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, illness, internet or technology outages, or other events of force majeure.

13. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of California, without regard to its conflict-of-law principles. Any disputes arising under these Terms shall first be addressed through good-faith negotiation between the parties. If a dispute cannot be resolved informally within 30 days, the parties agree to submit to mutually agreed mediation in Los Angeles County, California, or, if litigation is pursued, to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California.

14. California Consumer Privacy Notice

If Always Reiding collects personal information from California residents in the course of providing services, such information will be handled in accordance with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). California residents have the right to know what personal information is collected, to request deletion of their personal information, and to opt out of the sale or sharing of their personal information (where applicable). Requests may be directed to nicole@alwaysreiding.com. See our separate Privacy Policy for full details.

15. Amendments

We reserve the right to update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date and will apply to engagements entered into after that date.

16. Contact Information

Questions about these Terms should be directed to:

  • Always Reiding
  • Email: nicole@alwaysreiding.com
  • Phone: (714) 794-8690
  • Website: https//www.alwaysreiding.com